FAQs

Contact


Where is the closest transportation station? How can I get to the Matsubaya Ryokan from the Kyoto Station?


Do you close the main gate at night?


Can you keep my baggage before check-in?


Does the room charge include meals?


Are coffee, tea and small snacks or sweets available in the Lounge and Cafe during the day after breakfast?


Are there restaurants and coffee shops within walking distance?


Are there grocery stores and convenience stores within walking distance?


Is a bath available?


How can I pay my room and related charges?


Can I have Internet access in your hotel?